Maintenance and support

how maintenance and support is organized

Maintenance and Support is organized into the various divisions noted below.

• Self-Solve Tools. Solve a Problem or Answer a Question by getting instant access to software and hardware information. Access tools that allow you to search for technical support documents; search for information on products in select HP hardware families; and receive a broad range of technical know-how in various hardware and software domains.
• Patching. Address patching problems: search for and download individual patches or patch bundles. Run assessments to evaluate patches installed on specific HP-UX systems.
• Software Downloads / Licensing. Perform system maintenance and software updates to increase control over your software environment. These tools are customized to reflect your specific contractual product and information needs. Other tools help you reduce your patch maintenance effort; provide recommended sets of patches assembled into patch bundles; and provide access to diagnostic tools and passwords for certain HP hardware products.
• Support Call Management Submit and manage hardware and software support cases for your HP equipment.
• Assessment/Optimization. Electronically manage your HP-UX patching needs
• Warranty Check. Provides convenient access to the details of your product warranty; including obligations, deliverables and coverage dates.
• Diagnostics. Access diagnostic tools and passwords for certain HP hardware products. Get remote support for hardware related problems on the NetServer platform.
• Notifications. Receive important news and information via e-mail as soon as it is available. The tools enable you to subscribe to digests containing information about HP products, receive software update announcements and get e-mail notification of newly-posted patches that apply to your configuration.

access requirements

Access to Maintenance and Support service varies by service. See the individual service descriptions for specific access requirements.

geographic availability

The geographic availability of Maintenance and Support services also varies by service. See the individual service descriptions for geographic availability.